Kumpan Sweden AB
UX/UI/Service-Designer
11.2020 - Ongoing • 3 years 5 monthsKey takeaways:
- Service Design/Automotive: Booking flows encompassing a wide array of user scenarios for various stakeholders and edge cases for a service startup within the Automotive sector.
- Backoffice/Restaurant Management System: Projected, planned, and designed backoffice systems during a hectic startup period.
- Insurance: Conducted research, UI design for purchasing flows, and implemented a new platform for pension and capital insurance.
- HealthTech/Wellness Support System: Harmonized service designs into a cohesive product amidst an existing myriad of systems and views.
Sophia demonstrates a strong aptitude for maintaining a helicopter view across the projects she engages in. She adeptly integrates design elements across multiple products and services for clients with a coherent theme. With in-depth research and a focus on service design, she has developed, transformed, and managed complex design systems to optimize user experience.
Utilizing both qualitative and quantitative UX research, she swiftly generates user scenarios, flowcharts, and wireframes. She excels in product strategy and possesses the ability to strategically drive growth for products and services. Pixel-perfect design sketches are a given. Additionally, she is a key player in project management, creating efficient team processes.
Tech: Figma, Sketch, 8-point-grid, research, Invision, Zepelin, Abstract, Adobe Photoshop, Adobe Illustrator
UI/Service-designer • Radeito
06.2022 - 08.2022 • 2 monthsLead UI/Service Designer for Radeito, a startup in the automotive industry.
Responsibilities include:
- Design and branding oversight.
- Creation of UI and design systems for a variety of user scenarios.
- Initial phase interaction design and planning for user scenarios and stakeholders.
- Creation of interactive prototypes and handover to developers, both frontend and backend.
UX/UI/Service-designer • Länsförsäkringar
08.2022 - 06.2023 • 10 monthsService design with a focus on Collective Agreements (KF) and pensions at LF.
- Responsible for managing the subcategories “Capital Insurance” and “Occupational Pension” on My Pages.
- Created a purchase flow for life insurance on the public website.
- Introduced collaboration with LF’s digital analysts to incorporate data points and strategy for A/B testing.
- One of the main responsible parties for the implementation of a new platform. Sophia provided research, key insights, priority lists, and design for the MVP.
UX/UI/Service-Designer • Baemingo
11.2020 - 05.2022 • 1 year 6 monthsBaemingo is a startup aiming to revolutionize the restaurant industry through technology. They frequently update their technical solutions with the latest advancements to stay at the forefront. As a UX/UI/Service Designer at Baemingo, one works in product-focused 2-week sprints. Sophia has:
- Been responsible for the final design of the products and created a master file for the design systems. These design systems should have clear guidelines, be easy to use, and represent two versions of the POS system, back office, kitchen display, ready number screen, app, and quick-service checkout.
- Developed design systems for White Label products: app, online shop, and quick-service checkout. These strike a balance between representing the food chain while also reflecting Baemingo.
- Tested the products against planned user scenarios/hypotheses to optimize the customer journey.
- Reviewed the products’ design according to WCAG 2.1 guidelines.
- Implemented a process for user testing at Baemingo.
- Held product ownership over an innovation team for a new product launching in Stockholm and Barcelona.
UX/UI/Service-Designer • HPI Health
02.2021 - 10.2021 • 8 monthsHPI’s vision is to contribute to a society where people have good health and sustainable work lives. The mission encompassed the company’s two platforms:
- Todaytoo, aimed at keeping journals and sending out survey links.
- Plustoo, where patients can view their test results, developmental curve, and tips.
The mission:
- Created a consistent design and design strategy applied to both websites, with the intention to eventually merge the sites into one.
- Updated the visual identity and provided a common thread for both websites. Reviewed colors, fonts, with a focus on WCAG 2.1 compliance.
- Reviewed all states (including tab state) with a focus on WCAG 2.1 compliance.
- Created a design system following the 8-point grid.
- Modified the flowchart on Plustoo to shift the user’s focus.
Freelance
UX/UI Designer & Art Director
02.2019 - 11.2020 • 1 year 9 monthsAs a freelancer, Sophia chose to specialize in website design.
- Consulted clients on design strategic choices through qualitative and quantitative research.
- Designed wireframes and delivered hi-fi sketches.
- Project-managed developers to achieve the best implementation.
- Produced mood boards and presentations for company pitches/advertisements in Sweden, USA, and France.
Le Bureau
Strategic Planner/ Digital Strategist
02.2018 - 02.2019 • 1 yearAs the agency’s planner, Sophia worked closely with its strategists, creative director, and digital production team. She collaborated with clients such as Arbetsförmedlingen, MSB, Worldskills, and Under Armour.
At the agency, Sophia was responsible for all research, specializing in articulating the client’s problems and refining/challenging the brief. She then recommended various strategic approaches for client communication.
Additionally, she was in charge of the agency’s public procurement processes and clients’ digital strategies on social media.
